Ryton Towers

People were supported to be involved in activities and be part of the local community. Everyone we spoke to commented on the quality and variety of activities and events available to them.

People were safe from the risk of abuse. Risks to people were assessed and regularly reviewed when people's needs changed. The building was well maintained, and health and safety risks were assessed. Medicines were managed safely.

The provider employed sufficient staff, staff were trained appropriately and recruited safely. Staff worked effectively with visiting professionals. Infection control measures were in place, and visiting was managed safely.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and relatives said staff were kind, caring and knew people's needs and preferences well. The management team and staff went above and beyond to provide person-centred care to people. People were supported to maintain their independence and were treated with dignity and respect. Families were supported to learn about dementia and how that may affect their loved one.

There was a positive culture. Staff and relatives said the management team were supportive. Quality assurance checks were taking place, lessons had been learnt and improvements were made continuously.