Addison Court
- Care home
- 62 beds
- Nursing care
- Dementia care
- Registered since 2010
- Gateshead, North East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
8 ratings
Its last inspection improved it from Inadequate to Good.
17 months
since the latest rating was published.
43 of 46
rated care homes in Gateshead are rated Good, like this one.
Addison Court: inspection record
Rated Good in May 2025, up from Inadequate.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Lindisfarne Crawcrook Good, 0.3 miles away
- G Ryton Towers Good, 1.5 miles away
- G Red Brick House Good, 2.2 miles away
- G Havendene Residential Home Good, 2.4 miles away
- G Rosewood Villa Good, 2.4 miles away
What inspectors found
From the Care Quality Commission's assessment published 23 May 2025 (assessment visit 19 February 2025). Quoted under the Open Government Licence.
Date of Assessment: 11 March to 3 April 2024. The service is a residential service providing support to older people living with a dementia, nursing needs, mental health conditions and physical disabilities. Medicines were managed safely. Risks to people were monitored and action was taken to reduce them. People were safeguarded from abuse. Staffing levels were monitored to ensure people received safe support and effective recruitment processes were in place.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
People were involved in assessments of their needs. Care was based on latest evidence and good practice. Staff made sure people understood their care and treatment to enable them to give informed consent. Staff involved people and those close to them when making best interest decisions where they did not have capacity. People had enough to eat and drink to stay healthy. Staff worked with all agencies involved in people’s care for the best outcomes and smooth transitions when moving services.
People were treated with kindness and compassion by staff who knew them well. Staff protected people’s privacy and dignity and supported them to maintain and increase their independence. Staff responded to people in a timely way. The provider supported staff wellbeing.
Care was responsive to people’s choices and needs. Staff provided information people could understand. People knew how to give feedback and were confident the provider took it seriously and acted on it. People were involved in planning their care and understood options around choosing to withdraw or not receive care.
Leaders and staff had worked to develop and embed good practice. Staff spoke positively about the culture and values of the service, and said they were supported in their roles. The provider and staff worked in partnership with the local community to deliver effective support.
The provider was previously in breach of the legal regulation in relation to involving people and relatives in care, managing safeguarding, managing complaints, duty of candour processes, staff recruitment, accidents and incidents learning, care records, governance and medicines management. Improvements were found at this assessment and the provider was no longer in breach of regulation.
This service has been in Special Measures since 2024. The provider demonstrated improvements that have been made. The service is no longer rated as inadequate overall or in any of the key questions. Therefore, this service is no longer in Special Measures.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we rated this key question inadequate. At this assessment the rating has changed to good. This meant people were safe and protected from avoidable harm.
The provider was previously in breach of legal regulation in relation to managing safeguarding, staff recruitment, accidents and incidents learning and medicines management. Improvements were found at this assessment and the provider was no longer in breach of regulation.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
The provider was previously in breach of legal regulation in relation to care records. Improvements were found at this assessment and the provider was no longer in breach of regulation.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people felt well-supported, cared for and treated with dignity and respect.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people’s needs were met through good organisation and delivery.
The provider was previously in breach of legal regulation in relation to managing complaints. Improvements were found at this assessment and the provider was no longer in breach of regulation.
-
Well-led
Good
Well-led – this means we looked for evidence that leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment we rated this key question inadequate. At this assessment the rating has changed to good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
The provider was previously in breach of legal regulation in relation to duty of candour and governance processes. Improvements were found at this assessment and the provider was no longer in breach of regulation.
Questions to ask when you visit
- Ask how nursing cover works at night and at weekends.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Registration details
- Registered manager
- Jacqueline Bird
- Registered with the CQC since
- What it provides
- Care home service with nursing
- Who it supports
- Dementia, Mental Health, Older People, Physical Disability
Inspection report
Read the full inspection report (opens the Care Quality Commission website)19 inspection reports, latest 9 May 2024. Latest assessment published 23 May 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Malhotra Care Homes LimitedBrand: Prestwick Care
- Ownership type
- Organisation
- Companies House number
- 06902590 (opens Companies House)
Malhotra Care Homes Limited runs 11 services, all in the North East. 10 are rated Good or Outstanding and 1 has no rating yet.
Other services run by Malhotra Care Homes Limited
- O Bede House Outstanding. Care home with nursing, Sunderland
- O Melton House Outstanding. Care home with nursing, Newcastle upon Tyne
- G Abbey Court Good. Care home with nursing, Newcastle upon Tyne
- G Belle Vue Nursing Home Good. Care home with nursing, Newcastle upon Tyne
Getting help from Gateshead Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Gateshead Council
- Ask for a care needs assessment
- Phone: 0191 433 7033, 24 hours a day, 7 days a week
- Contact adult social care online
- Support for carers
- Paying for care: Gateshead Council
Checked on the council's website, November 2026.
Common questions
- Does Addison Court provide nursing care?
- Yes. The Care Quality Commission lists Addison Court as a care home with nursing.
- How many beds does Addison Court have?
- The Care Quality Commission's register lists 62 beds at Addison Court.
- When was Addison Court last inspected?
- The Care Quality Commission's latest rating for Addison Court was published on 23 May 2025.
- Who runs Addison Court?
- Addison Court is run by Malhotra Care Homes Limited. It runs 11 services, all in the North East.
- What is Addison Court's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 23 May 2025.
Contact
- Phone
- 0191 413 3333
- Address
- Wesley Grove, Crawcrook, Ryton, NE40 4EP Map (opens Google Maps)
Compare nearby
- G Lindisfarne Crawcrook Good, 0.3 miles away
- G Ryton Towers Good, 1.5 miles away
- G Red Brick House Good, 2.2 miles away
- G Havendene Residential Home Good, 2.4 miles away
- G Rosewood Villa Good, 2.4 miles away