Craghall Residential Home

There was evidence of collaborative working and communication with other professionals to help meet people's needs.

There were enough appropriately skilled and trained staff to meet people's assessed needs. Robust vetting procedures were in place when recruiting new staff.

People were complimentary about the care provided by staff. They trusted the staff who supported them. They said staff were kind, caring and supportive. One person commented, "I very much trust the staff, if I ask I know they'd do it."

Staff had received safeguarding training and were clear on how and when to raise their concerns. Where appropriate, actions were taken to keep people safe.

We were assured that the provider was monitoring the use of PPE for effectiveness and people's safely.

There was a welcoming and cheerful atmosphere at the service. One person told us, "I can't think of any improvements, it's a good atmosphere, the staff are so good too."

Staff spoke very positively about working at the home and the people they cared for. Staff said the management team was very approachable and they were supported in their role.

A quality assurance system was in place to assess the standards of care in the service.

People and staff said communication was effective. There were opportunities for people, relatives and staff to give their views about the service.

People were involved in decision making and were supported to have maximum choice and control of their lives. Staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.