Heatherdale Residential Home
- Care home
- 36 beds
- No nursing
- Dementia care
- Registered since 2011
- South Broomhill, Northumberland, North East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
4 ratings
Rated Good at every inspection since 2015.
14 months
since the latest rating was published.
77 of 89
rated care homes in Northumberland are rated Good, like this one.
Heatherdale Residential Home: inspection record
Rated Good in August 2025.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Elpha Lodge Residential Care Home Good, 0.2 miles away
- G Hazelmead Residential Care Home Good, 0.2 miles away
- G Dolphin View Care Home Good, 3.2 miles away
- G The Grange Nursing Home Good, 3.3 miles away
- G Scottlyn Good, 3.8 miles away
What inspectors found
From the Care Quality Commission's assessment published 20 August 2025 (assessment visit 7 July 2025). Quoted under the Open Government Licence.
Date of assessment: 10 – 25 July 2025. We visited the home on 10 and 16 July 2025.
Heatherdale Residential Home provides accommodation and personal care for up to 36 older people, including those living with a dementia. At the time of the inspection, 36 people were living at the home.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
This was a planned inspection based on the length of time since the last rated inspection.
Systems were in place to safeguard people from abuse. The local authority safeguarding team confirmed there were no ongoing safeguarding concerns.
Records did not always demonstrate that medicines were administered as prescribed. Immediate action was taken to address the shortfalls. We discussed with the registered manager about ensuring medicines records were kept under review to ensure best practice guidance was followed
Systems were in place to monitor and assess risks. Electronic risk assessments were completed to document all areas of risk such as moving and handling and falls. We did not observe any unsafe practices during our visits to the home.
The provider valued their workforce. Staff gave positive feedback about working at the home; whilst they said more staff would be appreciated, they told us they worked as a team to meet the needs of people. Most of the staff had worked at the home for a number of years and staff turnover was low.
An effective governance system was in place which enabled the management and delivery of good quality care and support.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last inspection, we rated this key question good. At this inspection, the rating has remained good. This meant people were safe and protected from avoidable harm.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last inspection, we rated this key question good. At this inspection the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our previous inspection, we rated this key question good. At this inspection, the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our previous inspection, we rated this key question good. At this inspection, the rating has remained good. This meant people’s needs were met through good organisation and delivery.
-
Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last inspection we rated this key question good. At this inspection the rating has remained good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask when you visit
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Registration details
- Registered manager
- Allison Moore
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Older People
Inspection report
Read the full inspection report (opens the Care Quality Commission website)6 inspection reports, latest 9 April 2022. Latest assessment published 20 August 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Wellburn Care Homes Limited
- Ownership type
- Organisation
- Companies House number
- 01965619 (opens Companies House)
Wellburn Care Homes Limited runs 14 services in England, 9 of them in the North East. 12 are rated Good or Outstanding and 2 are rated Requires improvement or Inadequate.
Other services run by Wellburn Care Homes Limited
- G Craghall Residential Home Good. Care home, Newcastle upon Tyne
- G Eighton Lodge Residential Care Home Good. Care home, Gateshead
- G Garden House Good. Care home, Northumberland
- G Glenholme Residential Care Home Good. Care home, Sunderland
Getting help from Northumberland County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Northumberland County Council
- Ask for a care needs assessment
- Phone: 01670 536 400
- Support for carers
- Paying for care: Northumberland County Council
Checked on the council's website, November 2026.
Common questions
- Does Heatherdale Residential Home provide nursing care?
- No. The Care Quality Commission lists Heatherdale Residential Home as a care home without nursing.
- How many beds does Heatherdale Residential Home have?
- The Care Quality Commission's register lists 36 beds at Heatherdale Residential Home.
- When was Heatherdale Residential Home last inspected?
- The Care Quality Commission's latest rating for Heatherdale Residential Home was published on 20 August 2025.
- Who runs Heatherdale Residential Home?
- Heatherdale Residential Home is run by Wellburn Care Homes Limited. It runs 14 services in England, 9 of them in the North East.
- What is Heatherdale Residential Home's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 20 August 2025.
Contact
- Phone
- 01670 760796
- Address
- South Broomhill, Morpeth, NE65 9RT Map (opens Google Maps)
Compare nearby
- G Elpha Lodge Residential Care Home Good, 0.2 miles away
- G Hazelmead Residential Care Home Good, 0.2 miles away
- G Dolphin View Care Home Good, 3.2 miles away
- G The Grange Nursing Home Good, 3.3 miles away
- G Scottlyn Good, 3.8 miles away