Hazelmead Residential Care Home

The assessment was triggered due the length of time since the last inspection and the previous rating. The assessment commenced on 13 October 2025 and concluded on 20 November 2025. At our last assessment the service was rated requires improvement with breaches of regulation 17 (good governance) and regulation 11 (need for consent). At this assessment the provider was found to have made improvements and was no longer in breach of these regulations.

We gathered information from people who used the service, relatives, the registered manager, care staff and health and social care partners.

People were safe and protected from harm, with robust risk assessments, effective medicines management, and strong infection control practices. Staffing levels were appropriate, and staff were well-trained and supported. Care was consistently effective, based on best practice and tailored to individual needs, with staff working collaboratively with health professionals and promoting healthier lifestyles. Staff consistently demonstrated the requirements of Right Support, Right Care, Right Culture in line with best practice guidance for caring for people with a learning disability or autistic people. Daily records showed people were supported according to their care plans. These plans included input from people, their relatives or advocates, and health and social care professionals. Care plans and records were person-centred.

The service excelled in Caring, demonstrating exceptional kindness, dignity, and respect. People and relatives described staff as compassionate and attentive, and professionals observed warm, respectful interactions. Independence and choice were actively promoted, and staff went above and beyond to meet individual preferences. Care was responsive and person-centred, with clear processes for feedback and planning for future needs. Leadership was inclusive and approachable, fostering a positive culture and strong governance, although financial oversight required some improvement. Overall, Hazelmead provides a safe, effective, and exceptionally caring environment where people feel valued and supported.