Hucknall

Although the service was very clean, we signposted the registered manager to guidance around specific cleaning products to use during an outbreak.

Staff who may be disproportionately at risk of COVID-19 did not all have risk assessments in place.

We found the following examples of good practice.

The provider worked with people using the service to help them understand the pandemic and the extra measures in place. They gave reassurance where needed. The provider found ways to ensure people still managed to get out into the community safely.

The provider had arrangements in place to ensure people and staff were tested for COVID-19 in accordance with current government guidance.

The provider had an enhanced cleaning schedule in place which prompted staff to regularly clean touchpoints at least three times a day.

There were restrictions on visiting the service. There was a clear system for visitors in place to ensure they followed the current guidance on the use of personal protective equipment (PPE) and social distancing. All visitors were screened for symptoms of respiratory or other infections before being allowed to enter the home.

Further information is in the detailed findings below.

The five questions we ask about services and what we found