Victoria Highgrove

Victoria Highgrove is a residential care home providing personal and nursing care for up to 21 people aged 65 and over. The home was providing care to 10 people aged over 65 at the time of the inspection, some of whom were living with dementia and other health conditions. The care home accommodates people in one adapted building which was under renovation at the time of the inspection. The building has three floors and an enclosed garden.

Medicines were not always managed consistently, and medicines administration charts were not always completed correctly, although we had no reason to believe anyone had come to harm because of this. People were protected from the risks of abuse and harm by well trained, safely recruited staff. Risks were managed, and people told us they felt safe. People had their needs assessed before moving into the home and frequently afterwards. Care staff were trained to fill in care plans, and staff followed the plans. People enjoyed the homemade food prepared by the chef. A person told us, "We have excellent food." The home was clean and tidy despite extensive renovation work taking place. Staff worked well together and told us the home had a positive atmosphere.