Dane House

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

Right Care: People were receiving person centred care from staff who were kind and caring. People and their relatives spoke positively about the staff. One person told us the staff were kind and said, "They are all my favourites." The staff respected and promoted people's dignity, privacy and human rights. People were able to access their bedrooms independently which promoted their privacy and dignity. Staff were appropriately trained and had the skills to support people's individual needs, to communicate effectively and to support their safety.

Right Culture: The culture of the service was positive and open, staff described being well supported in their roles. Staff understood people's sensory needs and used positive behaviour support techniques effectively to support people when they experienced episodes of distress. The registered manager and provider recognised where practice needed to improve and took immediate actions to address shortfalls in risk assessments, care plans and systems for monitoring quality.