Ranworth House

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

People's experience of using this service: The outcomes for people using the service reflected the principles and values of Registering the Right Support in the following ways; promotion of choice and control, independence and inclusion. People's support focussed on them having as many opportunities as possible for them to gain new skills and become more independent.

People living at the home benefited from outstanding care and support in a safe environment. There was a truly person-centred approach to the support people received. Staff had excellent knowledge and skills in supporting young people with a learning disability and saw people as individuals. Staff ensured people received a safe service where they were supported to take positive risks to develop their skills and broaden their horizons.

Relatives and healthcare professionals consistently told us people were treated with exceptional kindness, compassion and respect. We received overwhelmingly positive feedback on how staff were supportive and went the extra mile to get care and support just right for people. A relative told us, "staff are extremely kind, when I pick him up he and the others are always happy, staff really know his needs well."

People were given choice and control over their lives which promoted their independence. A relative told us, "They do so many things to support people, like I have never seen before. There are no barriers for my daughter, she does all the things she likes." Each person was respected as an individual, with their own social and cultural diversity, values and beliefs. Staff were particularly good at noticing very subtle changes to people's health and mood and acted quickly to ensure their health needs were met.

People had access to a variety of stimulating activities tailored to their personal interests. Staff recognised the importance of people leading their activities to get the most from opportunities. Staff took positive risks, and thought creatively, to ensure people could do what they wanted to and put strategies in place to overcome any barriers to accessing activities and new opportunities.

Staff were motivated by, and proud of, the service. One staff member said, " I am very proud of how the service users have developed and how we have bought out the best in them by really listening and understanding their needs." Staff were, without exception, positive about all aspects of the service. There was a particularly strong emphasis on continuous improvement with staff gaining additional qualifications and knowledge to better support good outcomes for people. The leadership of the home was exceptional

and the registered manager was focused on delivering high quality person centred care and continuously driving improvements at the home to broaden people's life experiences.

Further information is in the full report.