Gresham House

We found the following examples of good practice.

The service had kept relatives up to date with visiting arrangements in line with government guidance. A visiting pod/summer house was available in the garden for visitors to meet people. This helped to minimise the risk of infection transmission.

The service had good supplies of personal protective equipment (PPE) such as face masks and hand sanitiser. These were readily available at stations throughout the service. One of the provider's other care homes had extra stocks of PPE in case it was needed.

During an outbreak of covid-19, people who isolated in their rooms, had been given a walkie talkie so they could easily contact staff was assistance. People's well-being had been maintained throughout their period of isolation by themed days, such as donut day or fish and chips day.

Staff had received training, and people had been advised on how to keep safe during the Covid-19 pandemic. Staff and people were regularly tested for Covid-19. People who were able, had been encouraged to take their own covid-19 tests.

There were enhanced cleaning practices and check. The home was clean and had a large lounge which helped enable social distancing.

The five questions we ask about services and what we found