Staplehurst Manor Care Home

We found the following examples of good practice.

● The registered manager had implemented procedures to minimise the risk of infection from visitors. All visits were by appointment only. Face to face visits by one person was allowed following a negative rapid test for COVID-19. The staff facilitated window visits if this was preferred or if more than one visitor attended. The provider had purchased mobile phones to enhance window visits.

● The service had enough personal protective equipment (PPE) to meet current and future demand. Staff were using PPE correctly and in accordance with government guidelines. Staff always wore masks; aprons and gloves were used when giving personal care. All staff changed into their uniforms on site to minimise the risk of infection. Staff training in infection control and hand hygiene had been completed.

● The lay out of the dining room had been adapted appropriately to support social distancing. There were different coloured place mats in the dining room for different meal times which acted as a visual reminder that the mats had been changed. The number of staff allowed in the staff room had been restricted. The home looked clean and there were various cleaning schedules in place which had been completed and were up to date.

● The registered manager had procedures in place to enable new people to move into the service safely. A requirement for a negative test for Covid-19 and a 14-day isolation period were in place. During the isolation period, staff undertook additional tasks such as cleaning, laundry and catering for that person to minimise unnecessary interaction with other staff groups.

The five questions we ask about services and what we found