Iden Manor Nursing Home

Risks to people were assessed and managed effectively to reduce harm to them. There were systems and processes in place to safeguard people from the risk of abuse. Incidents and accidents were investigated, and lessons were shared with staff to improve their learning when things went wrong. People’s medicines were administered and managed safely. There were enough suitably skilled and qualified staff including registered nurses available to support people safely. Staff were safely recruited and supported with training to be effective in their roles. Registered nurses received clinical support and supervision and the training to maintain their professional development and ensure their registration remained current.

Infection control procedures were followed. Health and safety checks were completed looking at various aspects of the service.

The service had effective systems to monitor the quality and safety of the service. The quality of the service was regularly assessed using various means including audits, checks and quality reviews. There was visible leadership in the service and staff told us they felt supported in their roles. Staff knew and felt confident to speak up if they needed to. People were asked for their views, and their feedback was used to develop the service. The registered manager understood their roles and promoted the vision and values of the organisation. The provider was committed to continuously improving the service and care provided to people. They were working towards achieving accreditation to the Gold Standard Framework status. They partnered with various agencies and organisations to develop ways to improve the service.