Lebrun House

Systems were in place to safeguard people and people were protected from harm and abuse by staff. Risks to people had been assessed and monitored and staff were aware of risks to people and how to minimise them. There were enough staff to support people and staff had been recruited safely. Medicines were managed safely. Staff followed infection prevention and control procedures in line with government guidance.

People's needs had been assessed in line with standards, guidance and the law. People were supported by experienced staff who were trained in areas that were relevant to the people they supported. People had enough to eat and drink and were involved in the creation of the home's menu. Where people had risks associated with eating and drinking, staff had identified these and knew how to support people safely. Staff worked with other agencies to provide effective support. People were involved in the decoration of the home and each person's bedroom was tailored to their preferences. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported by staff that were kind and caring. We saw throughout our inspection staff speaking to people kindly and making people smile. Staff took the time to listen to people and to sit and speak to them. Staff were knowledgeable about people's emotional needs and knew what might upset someone and how they could cheer the person up. People were supported to be involved in decisions around their care. Staff were respectful of people and encouraged them to be as independent as possible.

People's care plans were person centred and had been created in partnership with the person and their family where appropriate. People's care plans included information on their end of life wishes. Staff knew how to communicate with people in their preferred way. People were provided with activities and staff took opportunities to spend time with people. Complaints received by the service were used as opportunities to improve.