Clova House Residential Care Home

Safe – This key question has been rated good. This meant people were safe and protected from avoidable harm. Systems were in place to manage safeguarding incidents and staff were trained in safeguarding people from abuse. Risk assessments were in place to reduce people's risk of harm. Care plans provided staff with an overview of people's care needs. Enough trained staff were deployed, and staff received regular supervisions and training.

Effective -This key question has been rated Good. This meant people's outcomes were consistently good, and people's feedback confirmed this. People's needs were assessed, and care and support were delivered in line with current standards to achieve effective outcomes. People’s healthcare needs were documented, and they were supported to access healthcare services. The provider ensured the service worked effectively within and across organisations to deliver effective care, support and treatment. Mental capacity assessments and best interest decisions had been completed in line with best practice. People were supported to make choices and staff were skilled in identifying the needs and preferences of people who had difficulty communicating.

Caring - This key question has been rated Good. This meant people were supported and treated with dignity and respect. They were involved as partners in their care. People and their relatives or friends consistently told us they were supported and treated well. People's diverse needs and experiences were equally respected. People were encouraged to express their views and make decisions about their care. People's privacy, dignity and independence were respected and promoted. We observed people to be treated with respect and care throughout our visit, staff continuously involved people and respected their choices.

Responsive-This key question has been rated Good. This meant people's needs were met. People's support needs were clearly identified and guidance for staff was detailed and centred around people's individual needs and preferences. People's needs were regularly reviewed, and support was adjusted as required. People were supported to maintain relationships and follow their hobbies and interests.

Well Led- This key question has been rated Good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care. The provider encouraged learning and innovation and promoted an open and fair culture.