South Avenue

Safe – This key question has been rated good. This meant people were safe and protected from avoidable harm.

Systems were in place to manage safeguarding incidents and staff were trained in safeguarding people from abuse. Risk assessments were in place to reduce people's risk of harm. Informative care plans provided staff with a clear overview of people's care needs. Sufficient and appropriately trained staff were deployed. Staff received regular supervisions and training.

Effective -This key question has been rated Good. This meant people's outcomes were consistently good, and people's feedback confirmed this.

People's needs were assessed and care and support were delivered in line with current standards to achieve effective outcomes. People had healthcare plans in place which detailed their health needs and the support they required. The provider ensured the service worked effectively within and across organisations to deliver effective care, support and treatment. Mental capacity assessments and best interest decisions were detailed and had been completed in line with best practice. People were supported to make choices and staff were skilled in identifying the needs and preferences of people who were unable to verbally communicate.

Caring - This key question has been rated Good. This meant people were supported and treated with dignity and respect. They were involved as partners in their care.

People and their relatives consistently told us they were supported and treated well. People's diverse needs and experiences were equally respected. People were encouraged to express their views and make decisions about their care. People's privacy, dignity and independence were well respected and promoted. We observed people to be treated with respect and care throughout our visit, staff continuously involved people and respected their choices.

Responsive-This key question has been rated Good. This meant people's needs were met.

People's care plans reflected the principles of right support, right care and right culture. People's support needs were clearly identified and guidance for staff was detailed and centred around people's individual needs and preferences. People's needs were regularly reviewed, and support was adjusted as required. People were supported to maintain relationships and follow their hobbies and interests.