The Owls Care Home

The registered manager ensured staff received training that met their needs and supported people who lived at The Owls. People spoke positively about the quality of food and home-made meals and cakes prepared for them. One person said, "The food is very nice and plenty of it." People received support with their healthcare needs promptly. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The registered manager and staff embraced people's diversity and provided sensitive care delivery centred on promoting people's human rights. They were committed to developing personalised care to ensure it supported and benefited each person's life. A relative said, "I come a lot here and they treat each person as an individual and respect that." Information about local advocacy services was available, to ensure people could access support to express their views if required.

Activities were varied, and people told us there were trips and entertainment regularly provided. People's communication needs had been assessed and where support was required these had been met. People knew how they could raise concerns about the service and a complaints procedure was in place. However, no complaints had been received since the previous inspection.

The owner and registered manager were clear about their roles and provided care which resulted in good outcomes for people who lived at the home. They worked in partnership with a variety of agencies to ensure people's health and social needs were met. The registered manager and owner used a variety of methods to assess and monitor the quality of the service. This ensured the service continued to be monitored and improve.