45 Watson Road

Right Care: People received kind and compassionate care from the provider, and small staff team. The provider was knowledgeable about people's preferences, communication and aspirations. One person said, "We are one family." The provider and staff protected and respected people's privacy and dignity. They spoke about people with respect and were knowledgeable about people who lived at the home. Staff understood how to protect people from poor care and abuse. No new staff had been recruited and the home was run as a family home. Where appropriate, the provider and staff encouraged and enabled people to take positive risks and live an independent life as possible.

Right Culture: The service promoted person-centred care involving people who used the service and their families. People led inclusive and empowered lives because of the ethos, values, attitudes and behaviours of the provider and small staff team. People were involved in planning their care. The provider evaluated the quality of support provided to people. This involved the person, their families and other professionals as appropriate. Staff ensured risks of a closed culture were minimised, so people received support based on transparency and respect. The provider had a formal and informal range of systems to monitor the quality of the service and drive improvements.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk