Palace Farm

Right Care People received kind and compassionate care from staff who understood and responded to their individual needs. Staff knew how to protect people from poor care and abuse. They had training on how to recognise and report abuse and they knew how to apply it. The service had enough appropriately skilled staff to meet people's needs and keep them safe. People could communicate with staff and understand information given to them because staff supported them consistently and understood their individual communication needs. People who had individual ways of communicating, using body language, sounds, Makaton (a form of sign language), pictures and symbols could interact comfortably with staff and others involved in their care and support because staff had the necessary skills to understand them. People received care that supported their needs and aspirations, was focused on their quality of life, and followed best practice. They could take part in activities and pursue interests that were tailored to them, as well as trying new activities that enhanced and enriched their lives. Staff and people cooperated to assess

risks people might face.

Right Culture People led inclusive and empowered lives because of the ethos, values, attitudes and behaviours of the management and staff. They received good quality care and support because trained staff and specialists could meet their needs and wishes. Staff knew and understood people well. People, and those important to them, were involved in planning their care. Staff evaluated the quality of support provided to people, involving the person, their families and other professionals as appropriate. The service enabled people and those important to them to work with staff to develop the service. Staff valued and acted upon people's views.