Ilford Park Polish Home

People's experience of using this service: • The service met characteristics of good in all areas. • The service had safe systems around safeguarding and risk assessment and implemented the least restrictive principle to promote people's safety and rights. • People and relatives told us staff were kind and caring and they felt well cared for. They could express their views about the service and provide feedback. • People were treated with dignity and respect. • People were supported to take their medicines in a safe way, but handwritten changes to medicines records were not always recorded and signed by two members of staff. We made a recommendation to the provider about this. • People were assisted to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems at the service supported this practice. • There was enough staff on duty at the right time to enable people to receive care in a timely way. • The provider had procedures in place to ensure potential staff were suitable to work at the service. We made a recommendation to the provider about reviewing their recruitment policies. • Staff received appropriate training and support to enable them to perform their roles effectively. • People's care was personalised to their individual needs. Some care plans, daily records and risk assessments would benefit from further person-centred information to ensure staff had the information they needed to provide responsive care. • People were supported by staff to maintain good nutrition and hydration. • We received mixed feedback about the meals provided by the home. Food was discussed at resident's meetings and the chef regularly met with people. The menus were under review to ensure they reflected people's choices. • Staff worked well with external professionals to ensure people were supported to access health services and had their health care needs met. • The service provided a variety of activities in line with people's interests and encouraged people's involvement. • The environment was comfortable and was adapted to meet people's needs. • Management and staff demonstrated a good understanding of and response to people's diverse needs. • Appropriate governance processes were in place to ensure high quality care.