Meadowside Residential Home

People's experience of using this service: People had active and fulfilled lives and were part of the local community. Staff were highly motivated and enabled people to achieve their goals and dreams. People were empowered to make their own choices. The service had been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance.

Without exception, people and their relatives told us staff were kind and caring. People told us "I'm very happy because everyone's very kind to me" and "A home is not the building it's also the people in it."

People felt safe and comfortable when staff were with them. People were kept safe as potential risks had been assessed and managed.

People's needs were met by staff who had received regular training and support. People were treated with respect and staff understood how to protect people's rights.

People were involved in making decisions about their care and supported to maintain their independence. Care plans contained up-to-date information about each person's needs and preferences. People received personalised care from staff who knew them well.

People were involved in the running of the service, expressed their views, and made decisions about areas such as meal choices, the environment, and activities.

There were systems in place to monitor the quality of the service.

The registered manager was committed to improving care where possible and had developed effective working relationships with other professionals and agencies. The service had been nominated for The Outstanding Care Awards for Devon and Cornwall 2019 in the categories of 'care home manager of the year' and 'care home of the year'.

The service met the characteristics for a rating of "good" in four key questions we inspected and "outstanding" in one key question. Therefore, our overall rating for the service after this inspection was

"good".

More information is in the full report.