Asher Care

People's experience of the service and what we found: People were safeguarded from abuse and avoidable harm. People told us they felt safe and felt comfortable raising any concerns they had with staff. One person said, "I'm very happy here. I get on well with other people, I go out when I want to, and I feel safe". The provider assessed risks to ensure people were safe. Staff took action to mitigate any identified risks. Each person had personalised assessments that considered their individual risks and circumstances, and medicines were well managed.

There were enough staff to meet people's needs and staff had the skills and knowledge to support people safely. One relative told us, "There seemed to be enough staff. It is very good. From the very first visit, I could tell they were not just at work – it seemed a proper team feel and they were all very friendly and relaxed towards the residents". People were protected from the risk of infection and were able to receive visitors in line with best practice guidance. The provider was working in line with the Mental Capacity Act.

There was an open and positive culture at the service. People were supported in a person-centred way, which supported them to achieve good outcomes. Quality assurance systems ensured the registered manager had oversight of the delivery of care and identified any areas for improvement. Feedback was sought from people, relatives and staff in order to engage them and improve the service. One member of staff said, "I can confidently say that I have never felt more comfortable in a working environment than I have here. The management team are always there if you need them." We received positive feedback from health professionals.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk