Caradoc House Residential Care Home

The provider did not effectively analyse significant incidents to learn from them and to make changes to improve people's safety. The provider's infection prevention and control procedures were not effectively followed.

People were not always treated with dignity or respect. Confidential information was not secured and was accessible to those without authority. People's personal property was not safely or appropriately stored.

The registered manager did not model a positive example of interaction and engagement with people and did not value people's personal space. People were not protected from ill-treatment or abuse as the provider did not have robust systems in place to safeguard people.

People's medicines were not safely stored, and the provider did not have checks in place to ensure people received their medicines as prescribed.

The provider failed to ensure there were enough suitably qualified staff deployed at all times.

The provider failed to notify the CQC of all significant events as required.

The provider did not have effective quality monitoring procedures in place to drive improvements in the care they provided. The management team did not have clearly defined roles and responsibilities.

Staff members knew what to do if they suspected something was wrong. People were complementary about the staff who supported them on a day to day basis who they found to be kind and caring.

People were supported to have maximum choice and control of their lives. Staff supported them in the least restrictive way possible or in their best interests; the application of policies and systems in the service supported best practice.

The provider followed safe recruitment practices.