Blackhurst Care Home

Right Support Effective risk management plans were in place. Risk assessments were updated and clear guidelines in place to guide staff as to how to support people.

The numbers and skills of staff matched the needs of people using the service. Staff recruitment and induction training processes promoted safety. Staff knew how to consider people's individual needs, wishes and goals. People were supported by staff who followed systems and processes to prescribe, administer, record and store medicines safely.

Right Care People received kind and compassionate care from staff who used positive, respectful language which people understood and responded well to. Staff knew people well and interacted positively with them.

Staff helped people to have freedom of choice and control over what they did. People were supported to participate in their chosen social and leisure interests on a regular basis.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right culture Governance processes were effective in ensuring records management was consistent to keep people safe, protect people's rights and provide good quality care and support. Important incidents were being reported to the Care Quality Commission.

The provider sought feedback from people and those important to them and used the feedback to develop

the service.