High Ridges

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

There were deliberately no identifying signs, intercom, cameras, industrial bins or anything else outside to indicate it was a care home. Staff were also discouraged from wearing anything that suggested they were care staff when coming and going with people.

People were integrated and welcomed into their local communities and made full use of a range of community facilities. They were supported to develop and maintain positive relationships with friends and family.

People were able to take positive risks. They were involved with monitoring safety in the service and staff recruitment. People's relatives felt the service was a safe place for their family members to live.

Staff worked with healthcare professionals to support people to live healthy lives. The dietary needs of people were well understood, this contributed to people's physical health improving. Meal times were a social experience, where people were encouraged to try new foods.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

There was a warm, caring atmosphere at the service. People saw the service as a second family. People's

choices and independence were at central to how support was delivered. The contribution of each person was valued, promoting inclusivity and an understanding of equality and diversity.

The provider placed people at the centre of its aims and objectives. Staff understood these values and promoted them in their work. People and their relatives were involved in the running of the service. They were consulted about any changes planned and what activities they would like to do.

The service consistently applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.