38 Torrin Drive

38 Torrin Drive is a large detached property with local amenities and transport links close by and the home is staffed 24 hours a day.

At our last inspection we rated the service good. At this inspection we found the evidence continued to support the overall rating of good. There was no evidence or information from our inspection and on-going monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.

People were safeguarded from the risk of abuse as staff were confident to recognise and report any signs of abuse.

There were sufficient numbers staff to meet people's needs in a safe way. The provider followed safe recruitment procedures to ensure that appropriate staff were employed.

Risks to people were assessed and safely managed and people's medicines were safely managed and administered.

There were effective systems in place to reduce the risk of the spread of infection.

The provider followed the principles of the Mental Capacity Act 2005 (MCA). People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible.

People were supported to eat well in line with their needs and preferences. People's health and well-being was monitored and supported. People were cared for by staff who were supported and had the skills and training to meet their needs.

Staff interacted with people in a kind and respectful manner and they knew people well. People's privacy was respected and staff supported people to maintain their dignity. People were offered choice and had strong family links to ensure support with decision making if required.

People saw healthcare professionals when they needed. People received a service which met their needs

and preferences.

People were provided with opportunities for social activities and they were supported to maintain contact with their family and friends. Communication was a strength of the service and as a result people lived fulfilled lives.

There were effective procedures in place to respond to any concerns or complaints. People's end of life wishes were documented and reflected their cultural diversity.

There were effective management systems in place and there were systems to monitor the quality and safety of the service provided.

People were supported by a team of staff who felt supported and valued.

Further information is in the detailed findings below

The five questions we ask about services and what we found