Swan Hill House Residential Home

Swan Hill House Residential Home is a residential care home providing personal care to a maximum of 28 people. The service provides support to older people. At the time of our inspection there were 25 people using the service. Accommodation is provided in one adapted building over 4 floors and 4 bedrooms are for shared occupancy.

People were not fully protected from risks associated with the safe management and administration of their medicines. However, the provider acted immediately following the inspection to address the issues raised. People shared mixed views about staffing levels, however we found no evidence that people were at risk of harm. People told us they felt safe living at the home and with the staff who supported them. Staff had been trained to recognise and report any signs of abuse. The provider's systems for the recruitment of staff helped to protect people from harm. Risks to people were assessed and there were plans in place to mitigate risks in relation to people's health and well-being. People were supported to have maximum choice and control of their lives. Staff supported them in the least restrictive way possible and in their best interests; the provider's policies and procedures supported this practice. People's protected characteristics were assessed and understood and respected by staff. The provider followed current government guidance in relation to infection control and prevention and management of risks relating to COVID-19.