Oakdene Care Providers

People's experience of the service and what we found: People were not fully protected from risks associated with the safe management of their medicines. We have made recommendations regarding the recording of people's medicines. Risks associated with people's health and care needs were considered however risks relating to free standing wardrobes had not been considered. However, the deputy manager gave their assurances that shortfalls would be addressed. People told us they felt safe living at the home and with the staff who supported them. Staff had been trained to recognise and report any signs of abuse. The provider's systems for the recruitment of staff helped to protect people from harm. People were supported by enough staff to meet their needs. The provider's procedures for infection, prevention and control helped to protect people from the risk of infection.

People were supported to have maximum choice and control of their lives. Staff supported them in the least restrictive way possible and in their best interests; the provider's policies and procedures supported this practice. Staff received the training needed to meet the needs of the people they supported. People were supported to prepare and eat food and drink which met their needs and preferences. People lived in a homely environment and each person had their own bedroom with en-suite facilities.

People spoke fondly of the staff who supported them. There was a small staff team who knew people well. People received support which was tailored to meet their needs and preferences. People were supported to be as independent as they could be. Staff treated people with respect and ensured their protected characteristics were understood and respected. People were able to take part in activities and social events they enjoyed.

The provider's quality assurance systems were not always effective in identifying or improving the quality and safety of the service provided. Audits and checks had not identified the shortfalls we found at this inspection. People were provided with opportunities to express their views about the service provided on a daily basis and through regular surveys. Staff were supported in their role. The provider understood their legal responsibilities to be open and honest when things go wrong. The provider worked in partnership with health and social are professionals to achieve good outcomes for people.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk