Church View

People living at Church View had multiple and complex physical and learning disabilities. Staff provided extraordinary care by exploring ways to engage people to maximise their full potential. The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People's experience of using this service: ●Outcomes for people were consistently better than expected because staff worked tirelessly to make sure, people had opportunities to lead as full a life as possible. ● Through people's own communication strategies, their suggestions and ideas were sought, valued and included to plan their activities. People took responsibility for daily tasks because staff recognised this gave people a sense of ownership and satisfaction. ●. Staff worked extremely closely with people to learn and improve people's communications. This was central to help people achieve their full potential which resulted in improvements to people's health and wellbeing. ●Staff and relatives spoke overwhelmingly of the positive support, guidance and healthcare interventions people had received. Relatives were full of praise for the staff in terms of their kindness, compassion, patience and abilities. Relatives described the care as exceptional and without compromise. ● There was strong evidence that showed what worked well and how continuous improvement enhanced people's individual skills and personalities. Our observations and how people were around staff, demonstrated they felt safe with everyone at Church View. ●The provider encouraged and empowered people and staff to have the confidence to suggest innovative and creative solutions to see risks in a positive way, rather than a reason to stop someone doing what they wanted. The registered manager and staff promoted a culture and team spirit to say, 'anything was possible'. ●People and relatives were involved in the planning of their care and regular and timely reviews made sure the care continued to meet people's needs and expectations. ●People had very good access to internal and external health care professionals when required. ●Staff training was personalised around the people they supported and was specific to meet people's needs. Staff were supported by the provider who invested well in their training and valued their feedback. ●Feedback from people, staff, management and other healthcare professionals demonstrated a strong

sense of 'family' and a 'homely feel'. ●Staff were proud of the work they did and were fully committed to ensuring people were at the centre of everything that took place. Staff responses and how they spoke about people in a caring, gentle and respectful way, showed they cared about them, wanting to do their best for them. ●The registered manager and staff were constantly researching new ideas to improve people's quality of life and access new communication methods. ●Assistive and innovative technologies were used creatively to further enhance people's communication. People's aspirations were explored with them, matched by care plans that focussed more on dreams, goals and objectives. ●The registered manager and extended management team offered strong leadership. They were committed to continually drive performance and learn from real life situations and CQC inspections. A programme of audits by the provider included internal inspections that reported actions in line with our key lines of enquiries. ●Staff focussed on delivering the same expected high standards and shared values. The management team told us they saw themselves as an integral part to facilitate improved learning and were proud that other services within the organisation were rated outstanding.

We found the service met the characteristics of an "Outstanding" rating in three areas and "Good" in two areas; For more details, please see the full report which is on the CQC website at www.cqc.org.uk