Levina House

We found the following examples of good practice;

Staff had found creative ways to make people feel comfortable with the use of personal protective equipment (PPE). This has not only made people feel at ease but had also led to people using PPE themselves. Staff had taken time to explain the pandemic to people and had enabled them to talk about their feelings.

Where possible, social distancing was maintained and the staff team had found innovative ways of making sure people could spend time with each other in a safe way.

The management team had supported the wellbeing of staff. This had led to good staff retention over the pandemic meaning people were supported by a consistent staff team.

The management and staff team had followed guidance on infection control procedures to safely support people living at the service during the pandemic. There were effective systems in place for sharing information and updates with staff.

People and staff had regularly been tested for COVID-19 and where positive results had been returned the management had acted quickly to support people and mitigate risks. Staff had received training on infection prevention and control how to properly use PPE.

Guidance had been implemented to allow, where possible, people to continue with their daily lives and to see people who were important to them.

The five questions we ask about services and what we found