The Hollies

Relatives spoke positively about the home, the management and the quality of care people received.

We observed people to be supported in a safe way, taking into consideration their needs, choices and wishes.

Risks associated with people's health, medical and care needs had been identified but were not always assessed and documented. Where gaps in information and guidance was identified these were addressed immediately by the registered manager. Other documented risk assessments in place gave clear guidance on how to minimise the identified risk to keep people safe.

People received their medicines safely and as prescribed. Systems and processes in place supported this.

Recruitment policy and procedures supported the recruitment of staff who had been assessed as safe to work with vulnerable adults. We observed enough staff available to support people safely.

The home smelled fresh and was clean. There were increased infection control measures in response to the coronavirus outbreak.

Staff received the required induction, training and support to carry out their role effectively. Care staff told us that they felt appropriately supported and that the registered manager was always available to provide direction and guidance.

The service supported people to eat and drink in ways which took into consideration their support needs, likes and dislikes.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Relatives felt engaged with the service and confirmed that they received regular updates and feedback about their relative.

Management audits and checks enabled managers to oversee the quality of care delivery and make the required improvements where necessary. During the inspection, minor issues were identified with the assessing of people's identified risks. However, following the inspection, these issues were addressed.

We have made a recommendation about the provider and management ensuring accurate, complete and contemporaneous record of care delivery and risk management are maintained so that people receive safe and effective care and treatment.