Hazel House

Recruitment of staff was safe and robust. We saw that pre-employment checks had been completed before staff could commence work.

People could choose how they wanted to spend their time, whether they wanted to be with other people or in their own space and what and when they ate.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care We found people were at risk of social isolation because the provider did not always ensure people had opportunities for social engagement. We have made a recommendation about this.

There was a relaxed atmosphere in the home where staff were respectful and supportive in their interactions with people.

Where people required support with personal care this was provided in a discreet way and promoted people's dignity and privacy.

People were given choices about the way in which they were cared for. Staff listened to them and knew their

needs well.

Right Culture Staff demonstrated a positive person-centred attitude to their work and promoted people's rights and independence.

Staff were proactive in ensuring people had equal access to services.

Staff told us they enjoyed working at the service and we saw they had formed good relationships with people they supported.