Maple House

People's experience of using this service: People told us they liked living at the service and they felt safe there. We saw staff were kind and caring and people, families and health and social care professionals confirmed this.

The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture.

Right support: The service provides care that is personalised and maximised people's choices. People are involved in a range of community activities of their choice. The staff understood the needs of the individual people living at the house and supported them to be as independent as possible.

Right care: Care documentation was person-centred and promoted people's dignity, privacy and human rights. Staff understood how to support people. They understood their needs, preferences and routines. Appropriate documentation was in place where people's liberty was restricted.

Right culture: The registered manager supported staff to provide good quality care, through supervision, training and effective team communication. People told us they were happy living at the service, and family members confirmed the leadership were responsive, inclusive and enabled their relatives to live empowered lives.

Safe recruitment took place at the service, and people were safeguarded against the risks of abuse and harm by the systems and by the staff. Risks to people were assessed and mitigated. Staff understood people's needs and preferences and were able to work safely with the range of risks presented. There were enough staff to meet people's needs and provide flexible, responsive care.

Medicines were managed safely, and there were infection control processes in place. The registered manager had effective systems in place to monitor the quality of the service, and the provider

carried out additional quality checks as well as providing support and information to the service. For more details, please see the full report which is on the CQC website at www.cqc.org.uk.