Ebony House

Right Care: Care was person-centred and promoted people's dignity, privacy and human rights. Staff understood how to protect people from poor care and abuse. The service worked well with other agencies to do so. Staff had training on how to recognise and report abuse and they knew how to apply it. People using the service were protected from abuse because staff had a good understanding of safeguarding and how to report concerns. People told us they were safe living at the service. Care records contained risk assessments with clear guidance for staff to follow. Medicines were managed safely, however staff had not recorded reasons for administering 'as and when needed' medicine. The registered manager had put additional checks in place following our inspection. Staff were recruited safely. People had individual activity plans in place that reflected people's interests and preferences.

Right Culture: The ethos, values, attitudes and behaviours of leaders and care staff ensured people using services lead

confident, inclusive and empowered lives. People received good quality care and support because trained staff and specialists could meet their needs and wishes. People's needs had been assessed before using the service. Care plans reflected these assessments. Some relatives told us they were involved in people's care planning and reviews. Staff were competent in their roles as they had the skills, experience and knowledge to provide quality care. Staff understood people's needs and worked well with healthcare professionals. The provider had effective auditing systems in place to monitor the quality of care. The service was well-led because the registered manager was knowledgeable and had good oversight of the service and the needs of people.