MIG House Residential Care Homes

Right Support Staff focused and supported people with their strengths and promoted their independence so people could live a meaningful everyday life. People were supported by staff to pursue their interests and achieve personal goals.

The provider gave people care and support in a safe, clean, well-maintained environment that met their sensory and physical needs. People were supported to personalise their rooms. Staff supported people to access health and social care provisions in the community. People were able to take part in activities and pursue their interests in their home and local community.

Staff supported people to make decisions for themselves and followed the mental capacity and best interest process when required. Staff communicated with people in ways that met their individual needs. People were supported safely with their medicines in a way that promoted their independence. Staff supported people to participate in maintaining their own health and wellbeing.

Right Care Staff promoted equality and diversity in their support for people. They understood people's cultural needs and provided culturally appropriate care. We saw people received kind and compassionate care and support and respected people's privacy and dignity. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were protected from the risks of abuse and neglect, as staff were trained to identify signs and were clear of their roles and responsibilities to protect people from harm. The provider responded to incidents and accidents appropriately and ensured that lessons were learnt, and appropriate referrals were completed, if required. Staff assessed people's risks appropriately and supported people to achieve their goals without barriers preventing their outcomes.

Staff were recruited safely and had the right skills to meet people's needs and keep them safe.

Right Culture The registered manager and staff were motivated and focused on delivering a good service to the people they supported. People were encouraged to make daily choices on things that was important to them. The provider created a positive environment that helped people to achieve their personal goals. Staff knew and understood people well and were responsive to their needs. Staff turnover was low, which supported people to receive consistent care from staff who knew them well. The service supported people to access independent advocates services when required. Staff supported people to see their families and friends.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

The last rating for this service was Good (published 12 September 2017).