135 Norman Road

The provider ensured that measures were in place to help prevent the spread of infections. We found that medicines were managed in a person centred and safe way and staff ensured that people received regular medicines reviews by their health professionals.

People who used the service were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care: People told us that they felt staff treated them with kindness and their privacy was respected by staff. Staff were able to demonstrate how they protect people from poor care and abuse. The service was clear on their responsibility to work with other agencies to ensure people were safe. Staff received the appropriate training on how to recognise and report abuse.

People communication needs were being met and staff understood each person's communication style. People's care and support was recorded in their support plans, which reflected their support needs and promoted their wellbeing and quality of life.

The service assisted people to complete their risk assessments, which helped to ensure people were safe. Staff encouraged and enabled people to take positive risks.

We identified that the communal areas were in needs of some decoration. We made a recommendation in this area.

Right Culture: We found that people received good care and support as staff were trained to ensure that the service could meet their needs and wishes.

The service carried out a range of audits to ensure a good quality service was provided. Staff understood people's needs well. This enabled people to receive a good service, which empowered people and the care was tailored to their individual support needs.