Kestrel House

The premises looked clean and hygienic. The provider told us they had implemented stricter cleaning protocols such as enhanced cleaning schedule of frequently touched areas. This helped to minimise the risk of spreading infection.

The provider had measures in place to minimise the risk of the spread of infection. During the inspection, the service was closed to friends and family due to an outbreak. Once the service reopens the service would continue their screening process, this includes conducting temperature checks, scheduled appointments and lateral flow tests. Lateral flow testing is a fast track test which allows the provider to receive a Covid-19 test result within 15 to 30 minutes. People's relatives were supported to wear personal protective equipment (PPE), use a hand sanitiser and maintain social distance in a dedicated conservatory with access via the garden.

Staff observed social distancing protocols where possible. Only two staff were permitted in the staff room at a time. The provider had appropriately isolated a person who had tested positive for coronavirus to prevent the spread of infection. The provider identified people who was clinically extremely vulnerable and had adjusted the layout of the home to ensure social distancing guidelines were followed, this included seating arrangements at mealtimes. This helped to reduce the spread of infection.

The provider implemented whole home testing in line with government guidelines. Staff completed weekly testing as well as daily lateral flow testing, either at home or at the service before starting work. People were tested monthly, or sooner if signs of coronavirus symptoms were observed. People's risk assessments contained information for staff about signs of coronavirus so they could monitor people for signs of illness. This helped the service to reduce the risk of spreading infection and allow them to closely monitor and act immediately to ensure government guidelines can be followed where positive test results were discovered.

The five questions we ask about services and what we found