Ashbridge Lodge Residential Care Home

There were enough staff to provide safe care and support to people and the provider followed safe recruitment practices.

The home was clean and infection control practices were followed in line with the policy to reduce the risk of spreading or acquiring an infection.

People were supported to receive their medicines on time and registered manager regularly audited medicines and addressed any errors immediately.

People's needs were assessed before they began to live in the home and equipment needed was obtained with support of health professionals. Staff received appropriate training relevant to their role and regular supervision and appraisal.

People's nutrition and fluid needs were met. Consent to care was requested by staff before providing support and staff understood to respect people's decisions. Best interest decisions were made on behalf of people to ensure they received care and support promptly.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and their relatives liked staff and told us staff were kind and respectful. Equality and diversity was respected and people's privacy and dignity was maintained. People's preferences were respected and care was planned around each persons needs.

People's communication needs were met by the home and resources were available to support people to understand information presented to them. Relatives were actively encouraged to be involved and visit their

family member. People could take part in different activities if they wished.

People's end of life wishes were discussed if people and their relatives wanted to.

The atmosphere within the home was calm and staff were seen to be happy working with people. Staff felt well supported by the registered manager and relatives were also pleased with the level of communication and support from the registered manager.

There were effective monitoring systems in place to check the quality of the home. The registered manager was open and transparent if anything went wrong within the service. Learning and development was important to the registered manager and they ensured their staff had the opportunity to develop further.