Lyncroft

About the service: Lyncroft is a 'care home' that was providing personal care and support to nine people with mental health needs at the time of inspection. The care home is registered for 12 people.

People's experience of using this service: Staff were knowledgeable about safeguarding and whistleblowing procedures. People's risks were assessed and plans were in place to minimise the risks. Staff were recruited safely and were supported to carry out their role with training, supervision and appraisals. Medicines were managed safely. People's care needs were assessed before they began to use the service to ensure the appropriate support could be given. The service worked jointly with healthcare professionals to support people with their healthcare needs. Staff knew people well and knew how to provide an equitable service. People had a named care worker who was responsible for overseeing their care. The service involved people in decisions about their care and promoted people's privacy, dignity and independence. People's end of life care wishes were captured. The service provided care according to people's preferences and choices and included the goals people wished to achieve. People and staff spoke positively about the leadership of the service. The provider sought feedback from people using the service and staff through regular meetings and an annual survey. A variety of quality checks were carried out to identify areas for improvement.