Chestnut Manor Care Home

People were protected from the risks associated with the spread of infection. People were supported by staff who had received professional training and support. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service did support this practice. People's needs were assessed before they moved into the home. The staff worked with other health and social care professionals to ensure people were in good health.

People were encouraged to maintain a healthy and balanced diet. They were provided food and drink that met their preferences and needs. Staff knew people in the home well and they provided care and support to them in a kind and compassionate way. People were treated with respect and their views were listened to and their requests acted upon. People received personalised care and support that was tailored to their individual needs. Care plans were informative and provided guidance on how to support people, in accordance with their choices and communication needs.

People were offered a range of activities that were engaging and meaningful. They were supported to pursue their interests and the home provided additional services such as fine dining experiences and a cinema room.

People and their relatives were positive about the management team and could approach them with any concerns. The leadership and management of the home was strong with an ethos of community and inclusion. The provider had systems in place to assess, monitor and improve the quality and safety of the services provided. Feedback was sought from people, relatives, staff and other professionals. The home worked with local services and was a part of the community, to continually prevent people feeling social isolation.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk