Grenville Court Care Home

The provider's governance systems had been reviewed and management oversight increased. Although improvements had been made in this area, we found some shortfalls in risk and medicines management that the provider had not identified and therefore corrected. The provider and manager took immediate action in response to our feedback. However, this demonstrated the revised systems were not yet fully embedded and therefore, further improvements are required. We have made a recommendation about governance and monitoring.

People and relatives told us they were happy with the quality of care provided. During our visit, we observed people were happy and contented. Staff were respectful and demonstrated patience and kindness.

Systems were in place to safeguard people from the risk of abuse. Communication about people's needs had improved. This gave staff the knowledge they required to ensure they could provide people with appropriate care.

There were enough staff to meet people's needs and to keep them safe. The required checks had been made to ensure new staff working in the service were safe to do so.

Since our last inspection, staff had received further training to ensure they were competent to support people living in Grenville Court. They were happy working in the service and felt supported.

The service and equipment people used was clean. Systems were in place to reduce the risk of the spread of infection.

The new management team and provider had instilled a person-centred culture within the service. People, relatives and staff told us they were open and approachable. The management team worked well with organisations for the benefit of people living in the service.