Hazelhurst Nursing Home

The assessment and care planning arrangements ensured each person's care and support needs were met. Staff received the training they needed to enable them to do their job well. New staff completed an induction training programme at the start of their employment. Staff were also encouraged to complete health and social care qualifications as well as the provider's mandatory training programme. Staff were well supported to do their job and received a regular supervision session with a senior member of staff.

People were able to access the healthcare support they needed with the staff team making any arrangements as required. People received the food and drink they needed to maintain a healthy, balanced diet. Any preferences they had regarding food and drink were accommodated.

People were encouraged to retain as much choice and control of their daily lives and staff supported them in their best interests. The service was meeting the requirements of the Mental Capacity Act (2005) and the Deprivation of Liberty Safeguards.

People and relatives all stated that the staff who looked after them were extremely kind, very caring and friendly and listened to what they had to say. People received person-centred care and made their own decisions about their daily life and the way they were looked after. The staff team were fully aware of each person's specific needs and ensured they had good trusting relationships with people.

People were well cared for. The care and support they received took account of their specific needs, including their gender, faith and culture."

People received a person-centred service. Each person was involved in drawing up their care plan and having a say in how they wanted to be looked after. Care plans were reviewed each month and adjusted as necessary. Changes in people's care and support needs were identified promptly and taken account of. This meant people continued to be looked after in the way they required and wanted. The service provided end of life care well and were signed up to the Gold Standards Framework. When a person's end of life care wishes were difficult to achieve, the staff sought solutions to address these.

Meeting people's social and emotional needs was seen as a paramount human need. Great emphasis was placed on providing person-centred activities for each person. Person-centred profiles were developed for each person and used to plan activities. The staff were able to share examples of extraordinary one-to-one activities they had arranged for people. There was a range of planned activities each day and people were continually asked what they would like to do. There were no restrictions on visitors and visitors were as well cared for as the people who lived at Hazelhurst.

The registered manager and deputy provided good leadership for the staff team. There was a real commitment by all to provide a quality service and there a continual improvement plan in place. Governance systems and regular visits by the provider and quality manager ensured standards were always maintained at the highest level. People were very much at the centre of all decision making in the home and their views and opinions were listened to and acted upon. The service worked in partnership with other health and social care services and ensured they always followed best practice.