Crispin Court Care Home

People were supported across three floors. Stafford (ground floor) was for people requiring residential support, Walton (first floor) the memory suite for those living with dementia and Offley (third floor) which accommodated people who had the onset of dementia symptoms.

People's care needs were thoroughly assessed and reviewed regularly. Staff supported people in ways that met and exceeded their needs.

People told us they felt very safe. Their relatives told us they had no concerns about their family members being in the home and recommended it to others in the area without hesitation as somewhere for their loved ones to be exceptionally well cared for.

People received prompt support from health professionals as staff were proactive in reporting any concerns about people's health in a timely manner.

Staff provided person-centred care and supported people to achieve their goals. There was a wide variety of activities available to prevent isolation and to help build or maintain relationships. Staff were pro-active in assessing people's previous hobbies and encouraged people to take these up again or to try new things that were meaningful to them.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and their relatives told us the service was well managed. Staff told us they felt the manager was very approachable and they felt valued as members of the team. People, relatives and staff were given opportunities to share their views about the service and to suggest ideas which may help improve it.