The Grange - Benenden

We found the following examples of good practice.

People were well supported by staff to have telephone and internet contact with their family and friends. The service facilitated in person visits in a manner which minimised the risk of infection spread, including protective screened visits in a specially built garden visiting pod. Staff had consulted with relatives to agree visiting arrangements in line with government guidance.

Plans were in place to isolate people with COVID-19 to minimise transmission. The service had good supplies of personal protective equipment (PPE) that were readily available at stations throughout the service.

Visitors were asked health screening questions and to sanitise their hands on arrival and don PPE. Temperature checks and lateral flow tests were carried out and once a negative result was received staff facilitated the visit. Visits were staggered and visiting spaces cleaned between use.

Staff had received training on how to keep people safe during the COVID-19 pandemic and staff and residents were regularly tested for COVID-19. The building was clean and free from clutter and there were enhanced cleaning practices.

Staff ensured people's welfare had been maintained and they had sufficient stimulation. Activities included indoor bowling, a resident's awards evening, crafts and barbeques. Space within the grounds had been adapted to create a shop and coffee shop on-site so that people could continue to have social interaction with activities they would usually participate in within the community.

The five questions we ask about services and what we found