Hartley House Care Home

We found the following examples of good practice. ● The registered manager had implemented procedures to minimise the risk of infection from visitors. Visiting was by appointment only and visitors did not come into the building. They reported to the front door for sign in and temperature checks then went around the outside of the building and straight to the person's room. There was also a visitor pod with a floor to ceiling screen to support safe visiting. Gifts bought to the service from outside were kept in storage for screening for 72 hours before being given to people.

● The service had enough personal protective equipment (PPE) to meet current and future demand. Staff were using PPE correctly and disposal was safe. The manager had introduced a new uniform policy at the start of the COVID-19 pandemic. Staff wore clean uniforms each day which were laundered on site to minimise the risk of cross contamination.

● There were up to date infection prevention and control (IPC) policies and procedures, backed up by regular newsletters and there were posters around the home. There was a COVID-19 folder accessible to all staff. Staff had received training and COVID-19 testing was taking place in accordance with current guidance. Agency staff were block booked to minimise the risk of them working in other care settings.

Further information is in the detailed findings below.

The five questions we ask about services and what we found