Warmley Court

One inspector inspected the service against two of the five questions we ask about services. These were; is the service safe? and is it well led? This was because the service was not meeting a legal requirement at our last inspection. Specifically the provider's system of quality auditing was not effective. It had not identified a medicines recording shortfall that could have put a person at risk. . Warmly Court is a care home. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. Warmly Court care home accommodates 10 people with an acquired brain injury in one adapted building.

The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion.

There was a registered manager for the service A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People told us staff were caring towards them. We also saw that the staff we met were kind caring and respectful towards everyone who lived at the home. This conveyed that people felt safe at the home and with the staff who supported them. People were protected from abuse and the risks from avoidable harm. This was because staff were properly trained and knew how to keep people safe.

The provider's system for the management of people's medicines ensured they were looked after properly. Where people wanted to they were supported to be responsible for their own medicines.

There was a quality system in place to properly monitor and check the quality of the service. Audits demonstrated that regular quality checks were completed in relation to the safety and quality of the service. Audits identified medicines recording shortfalls and these were promptly addressed.

The quality checking system in place for auditing and monitoring quality and safety was now being used much more effectively. Failing and shortfalls in the service in relation to medicines, and other areas were swiftly picked up and addressed.

The five questions we ask about services and what we found