Oakdale

We found the following examples of good practice. ● Arrangements were in place for relatives and visitors to access the service safely. These included temperature checks and personal protective equipment [PPE]. There was a pod for relatives to use when visiting their loved ones. ● People had been supported to maintain contact with family and friends with telephone calls and window visits. Staff were very caring and provided people with support and reassurance. ● People were admitted safely to the service. There was an admissions policy in place and the service followed government guidance. ● Staff had received training in the correct use of PPE and knew how to work safely to minimise the risk of infection. ● The registered manager was following guidance on whole home testing for people and staff. ● The service was visibly clean. Cleaning schedules showed the frequency of cleaning undertaken, including regular deep cleaning.

The five questions we ask about services and what we found