Stafford Hall

People received safe care and treatment from staff who understood their healthcare needs and followed healthcare guidance from professionals. Staff knew how to safely support people around their individual risks. At the last inspection, published December 2022 the provider was in breach of regulations because they failed to ensure appropriate and safe staffing in the home. Staffing and management oversight had improved so people’s experience of care overall improved. The provider ensured people were safe and received care which met their individual needs, protected their rights, and safeguarded them from abuse and neglect. Medicines were managed safely by competent staff. The home environment was safe, and staff followed good infection prevention and control practice.

People’s needs were assessed to determine what support they required and people were involved in the assessment process. People were able to consent to care as much as possible. Where they lacked the capacity to make decisions, decisions were made in their best interests, in line with legislation.

Staff consistently created lots of opportunities for people to enjoy a range of events in the home, trips out and to celebrate occasions important to them. Activities on offer were person-centred, based on people’s likes, wishes and life stories and included what they enjoyed doing in the local community. A family member said, “Whoever you meet at Stafford Hall they are caring, the kitchen staff, the care staff and the management.”

People’s needs were met in relation to equality and diversity. People received person-centred support, based around their individual needs. Staff told us they felt supported by the provider, for example through supervision and team meetings.

The registered manager ensured an inclusive and positive culture in the home and took action to continuously improve the service. Staff supported people in a person-centred way. Leaders supported staff and collaborated with partners to deliver care that is safe, integrated, person-centred and sustainable, and to reduce inequalities. At the last inspection published December 2022 the provider was in breach of regulations because they failed to operate effective governance systems and to continuously improve the service. The registered manager made significant improvements to the governance and communication in the service. The provider was no longer in breach of regulations at this assessment. There were now good quality assurance and auditing systems in the home. The management team used those systems effectively to drive continuous improvement. The registered manager ensured audit findings and lessons learnt were discussed with staff.