Hollyveer House
- Care home
- 50 beds
- No nursing
- Dementia care
- Registered since 2023
- Essex, East of England
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
6 ratings
First rated Good in 2016, most recently Requires improvement in May 2025.
17 months
since the latest rating was published.
56 of 361
rated care homes in Essex are rated Requires improvement, like this one.
Hollyveer House: inspection record
Rated Requires improvement in May 2025.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Goldenley Care Home (Good, 0.2 miles away) and Parklands Nursing Home (Good, 0.3 miles away).
Nearest care homes:
- G Goldenley Care Home Good, 0.2 miles away
- G Parklands Nursing Home Good, 0.3 miles away
- G Stafford Hall Good, 0.6 miles away
- RI Eco Nights Requires improvement, 0.8 miles away
- G Oakdale Good, 1.3 miles away
What inspectors found
From the Care Quality Commission's assessment published 23 May 2025 (assessment visit 9 October 2024). Quoted under the Open Government Licence.
Date of Assessment: 12 to19 March 2025. This service is a residential care home providing support to older people, some of whom are living with dementia. At the time of the inspection, 48 people were living in the service.
- Safe No rating
- Effective No rating
- Caring No rating
- Responsive No rating
- Well-led No rating
Read the rest of CQC's summary
We found 2 breaches of the legal regulations in relation to safe care and treatment and governance. Risks to people’s safety were not well managed and the provider’s governance systems were not effective in identifying or addressing concerns.
The provider did not have a robust process in place for investigating and learning from incidents and safeguarding concerns. The facilities and equipment in the service were not always clean and well-maintained with any risks mitigated.
People’s care was not always person-centred. Assessments of people’s needs lacked detail. Information about people’s care needs was not always up to date and accurate. It was not always clear how people had been involved in making decisions about their care. Processes for monitoring people’s health were not always robust. It was not always clear whether people had enough to eat and drink to stay healthy. People’s capacity to make decisions and give consent was not always documented clearly. The provider did not always demonstrate a culture of continuous learning and improvement.
There were enough staff available to meet people’s needs. Staff had received relevant training and understood their roles and responsibilities. Staff managed people’s medicines safely. People were encouraged to maintain relationships with family and friends.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
This is the first assessment for this service under the current provider.
This key question has been rated requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The provider was in breach of legal regulation in relation to safe care and treatment.
-
Effective
No rating
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first assessment for this service under the current provider.
This key question has been rated requires improvement. This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent.
-
Caring
No rating
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
This is the first assessment for this service under the current provider.
This key question has been rated requires improvement. This meant people did not always feel well-supported, cared for or treated with dignity and respect.
-
Responsive
No rating
Responsive – this means we looked for evidence that the provider met people’s needs.
This is the first assessment for this service under the current provider.
This key question has been rated requires improvement. This meant people’s needs were not always met.
-
Well-led
No rating
Well-led – this means we looked for evidence that leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
This is the first assessment for this service under the current provider.
This key question has been rated requires improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The provider was in breach of legal regulation in relation to the governance of the service.
Questions to ask when you visit
- Safe was rated Requires improvement on 23 May 2025. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 23 May 2025. Ask about staff training and how health appointments are arranged.
- Caring was rated Requires improvement on 23 May 2025. Ask how staff protect dignity and how residents are involved in decisions about their care.
- Responsive was rated Requires improvement on 23 May 2025. Ask to see how care plans are kept up to date, how complaints are handled and what activities are on offer.
Registration details
- Registered manager
- Teresa Hughes
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Mental Health, Older People, People detained under the Mental Health Act, People who misuse drugs and alcohol, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Hollywood Rest Home
- Ownership type
- Partnership
Hollywood Rest Home runs 3 services, all in the East of England. 2 are rated Good or Outstanding and 1 is rated Requires improvement or Inadequate.
Other services run by Hollywood Rest Home
- G Hollyrose House Good. Care home, Thurrock
- G Hollywood Rest Home Good. Care home, Thurrock
Getting help from Essex County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Essex County Council
- Ask for a care needs assessment
- Phone: 0345 603 7630, Monday to Thursday 8.45am to 5pm, Friday 8.45am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: Essex County Council
Checked on the council's website, November 2026.
Common questions
- Does Hollyveer House provide nursing care?
- No. The Care Quality Commission lists Hollyveer House as a care home without nursing.
- How many beds does Hollyveer House have?
- The Care Quality Commission's register lists 50 beds at Hollyveer House.
- When was Hollyveer House last inspected?
- The Care Quality Commission's latest rating for Hollyveer House was published on 23 May 2025.
- Who runs Hollyveer House?
- Hollyveer House is run by Hollywood Rest Home. It runs 3 services, all in the East of England.
- What is Hollyveer House's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 23 May 2025.
Contact
- Phone
- 01268 752327
- Address
- 16 Brook Road, Benfleet, SS7 5JA Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Goldenley Care Home (Good, 0.2 miles away) and Parklands Nursing Home (Good, 0.3 miles away).
Nearest care homes:
- G Goldenley Care Home Good, 0.2 miles away
- G Parklands Nursing Home Good, 0.3 miles away
- G Stafford Hall Good, 0.6 miles away
- RI Eco Nights Requires improvement, 0.8 miles away
- G Oakdale Good, 1.3 miles away