Goldenley Care Home

We found the following examples of good practice.

People were supported to maintain regular contact with friends and family through video and telephone calls. The registered manager sent regular emails and held virtual meetings with relatives to ensure they were kept updated and involved in people's care.

The provider had adapted how activities were delivered to ensure people remained engaged during lockdown. Virtual entertainment was streamed via the TV in the communal lounge and the service had linked in with other local homes to encourage virtual conversations between people living in the services. People who were isolating in their bedrooms were supported with regular activities on a 1:1 basis.

The provider had adapted a room in the service to create an infection prevention and control area for staff and visitors. The room contained COVID-19 testing equipment, personal protective equipment (PPE) and handwashing and sanitising facilities.

The provider had considered the effect of the recent outbreak on the wellbeing of the staff team. Staff were given guidance and information regarding how to look after themselves and where to go for additional support. Staff were encouraged to join regular meetings to talk about how they were feeling, share memories and support one another.

The five questions we ask about services and what we found