Lent Rise House

People's nutritional needs were met and any weight loss concerns were managed appropriately. People were protected from the risk of infection and the premises were kept clean and odour-free. There was appropriate maintenance of the building to ensure people were kept safe. The landlord had carried out a survey of all fire doors at the home. The survey report identified actions were needed but it was not known whether all of these had been completed. We have made a recommendation about this.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People could take part in a range of activities and there were good links established with the local community.

Managers monitored the service to make sure it met people's needs in a safe and effective way. Staff worked well together. They treated people with compassion and kindness, respected their privacy and dignity and took account of their individual needs. People were supported to be as independent as they could be. Staff understood about people's communication needs and provided appropriate support to them where required. People's equality and diversity needs were well met at the service.

The provider kept us informed of any significant events and worked well with us and other external agencies to monitor and improve people's care. Action was taken when things went wrong or people made complaints.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk